| Any firm strives to get a competitive advantage. This advantage may stem from the physical capital resources (the physical technology used in a firm, a firm’s plant and equipment, its geographic location, and its access to raw materials), human capital resources potential (the training, experience, judgment, intelligence, relationships, and insight of individual managers and workers in a firm) and organizational capital resources (a firm’s formal reporting structure, its formal and informal planning, controlling, and coordinating systems, as well as informal relations among groups within a firm and between a firm and those in its environment). |
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